Reference

How We Protect Your Privacy on ug188

When you open an account with us, your personal data and account activity stay secure on our platform.

Account verification onlyPayment data encryptedIndonesia player support
ug188 How We Protect Your Privacy on ug188
CONTACT & REQUESTS

How to Access or Update Your Data

Privacy Requests Contact our support team via live chat (available 09:00–23:00 WIB daily) to request a copy of your stored personal data or ask for corrections to your account information.
Data Deletion Request permanent account closure and data deletion through your account settings or support. We'll confirm the process and explain any retention periods required by local law.
Security Concerns If you believe your account or payment data has been compromised, email [email protected] immediately or call our fraud team on +62-800-XXXXXX (24/7 during active sessions).
SECURITY & TRANSPARENCY

How We Keep Your Account Safe

Encrypted Connections

All communication between your device and ug188 uses industry-standard TLS encryption. When you deposit via DANA, OVO, GoPay or QRIS, your payment details travel through encrypted channels and are never stored in plain text on our servers.

Two-Factor Authentication

Enable two-factor authentication (2FA) in your account security settings to add a second verification step during login. We support SMS and authenticator app methods for players in Yogyakarta and across Indonesia.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby performs. You can disable non-essential cookies in your browser settings without losing core account functionality.

Third-Party Data Sharing

We share your data only with licensed payment processors (DANA, OVO, GoPay, QRIS networks) and local regulators where local law permits. We do not sell or rent personal information to marketing companies.

Account Activity Logs

Every login, deposit, withdrawal and game session is logged with a timestamp. You can review your full activity history in the account statement section under settings.

Privacy Policy Updates

When we update this policy, we notify you by email and display a banner in your account lobby for 14 days. Continued use of ug188 after the update means you accept the new terms.

Your Privacy Policy Questions Answered

Yes. Open a data-access request by contacting support via live chat (09:00–23:00 WIB) or email [email protected]. We'll send you a complete record of your personal data, account history and transaction logs within 7 business days.

We retain transaction records for seven years to comply with Indonesian banking regulations. Account profile data (name, email, phone) stays on file as long as your account is active. You can request deletion of inactive accounts after 24 months of no login.

Yes. We never store full payment credentials; DANA, OVO, GoPay and QRIS networks handle tokenization and encryption. Your chip balance updates instantly, and withdrawal requests are verified through the same secure channels. Deposits usually clear in under 60 seconds.

No. Our cookies are session-only (to keep you logged in) or analytics-only (to measure lobby performance). We do not plant tracking pixels on external websites or share your browsing history with third parties.

Request account closure in settings or via support. We'll disable your login, anonymise your profile, and delete personal identifiers within 30 days. Transaction records are retained for seven years per Indonesian law but are no longer linked to you.

Contact our privacy officer at [email protected] or use the in-app support chat (09:00–23:00 WIB). For disputes that cannot be resolved internally, you may escalate to the relevant local data protection authority where local law permits.

We do not sell or share personal data for external marketing. We only share payment data with licensed processors (DANA, OVO, GoPay, QRIS) and regulatory bodies where local law requires. All sharing is encrypted and contractually bound.